Player Safety

CLUB13 is meant to be fun. We're committed to keeping it that way and to helping anyone who feels their play is becoming a problem.

Need help now?

• Free, confidential national helpline: call or text 1-800-522-4700 — available 24/7, every day of the year.
• Talk to us: support@playclub13.com — we can set limits on your account or close it for you.

Play responsibly

• Treat play as entertainment, not a way to make money.
• Only play with money you can afford to lose.
• Set a time and budget limit before you start — and stick to it.
• Never chase losses or play to escape stress.
• Take regular breaks.

Self-exclusion

If you need to step away, you can self-exclude from CLUB13 for a set period (7 days, 30 days, 90 days, or 1 year) from your account settings. During self-exclusion you cannot deposit, play, or cash out — and self-exclusion cannot be undone until the period ends.

Protecting minors

You must be 21 or older to use CLUB13. We verify date of birth at sign-up and may request identity verification. If a minor has accessed an account, contact us immediately at support@playclub13.com.

Account limits & cooling-off

Cashouts are capped at $1,000 per day and there is a 24-hour cooling-off period on your first redemption. To set additional limits or close your account, contact support.